Chuck Leaver – Go Extensible Not Generic

Written By Chuck Leaver Ziften CEO

 

Whether you call them extensions, or call them modifications – no matter what you call it, the very best technology platforms can be tailored to fit an organization’s specific service requirements. Generic operations tools are great at carrying out generic operations tasks. Generic security tools are great at attending to generic security difficulties. Generic can only take you so far, though, and that’s where extensibility takes over.

Extensibility comes up frequently when I’m talking to clients and potential clients, and I’m proud that a Global 10 business chose Ziften over everyone else in the marketplace mainly on that basis. For that client, and lots of others, the ability to deeply personalize platforms is a necessity.

This isn’t about merely developing custom reports or customized signals. Let’s be truthful – the ability to create reports are baseline capability of numerous IT operations and security management tools. Real extensibility goes deep into the solution to provide it capabilities that resolve real problems for the company.

One client used great deals of mobile IoT devices, and had to have our Zenith real-time visibility and control system be able to access (and monitor) the memory of those devices. That’s not a basic feature provided by Zenith, due to the fact that our low-footprint agent doesn’t hook into the os kernel or operate through basic device drivers. However, we worked with the client to tailor Zenith with that capability – and it ended up being simpler than anybody thought.

Another client looked at the standard set of endpoint data that the agent collects, and wished to add extra data fields. They also wanted to setup the administrative console with customized actions utilizing those data fields, and press those actions back out to those end points. No other endpoint tracking and security service could provide the facilities for including that functionality aside from Ziften.

What’s more, the customer developed those extensions themselves … and owns the code and IP. It becomes part of their own secret sauce, their own organization differentiator, and unique to their organization. They could not be happier. And neither could we.

With lots of other IT operations and security systems, if clients desire additional functions or capabilities, the only alternative is to send that as a future function request, and hope that it appears in an upcoming version of the product. Till then, regrettable.

That’s not how we developed our flagship solutions, Zenith and ZFlow. Since our end point agent isn’t really based upon device drivers or kernel hooks, we can allow for remarkable extensibility, and open up that extensibility for clients to gain access to directly.

Similarly, with our administrative consoles and back end monitoring systems; anything is customizable. This was built in right from the beginning.

Another area of modification is that our real time and historical visibility database can integrate into your other IT operations and security platforms, including SIEM tools, threat intelligence, IT ticketing system, job orchestration systems, and data analytics. With Zenith and ZFlow, there are no more silos. Ever.

When it comes to endpoint monitoring and management, extensions are significantly where it’s at. IT operations and business security groups need the ability to personalize their tools platforms to fit their exact requirements for monitoring and handling IoT, traditional endpoints, the data center, and the cloud. In many customer discussions, our integrated extensibility has actually caused eyes to light up, and won us trials and deployments. Inform us about your custom requirements, and let’s see what we can do.

~leaverchuck1


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